If you need to submit a claim to Aeronet Worldwide, please do so by filling out this form, and sending it (along with all other supporting documentation) to Claims@Aeronet.com. Ensure you are familiar with our Cargo Claims requirements/guidelines and procedures, so that you are aware of our process, and that you have all necessary documentation. Failure to do so will result in a delay in processing your claim.
If you need to submit a claim to Aeronet Worldwide, please do so by using the form, below. Ensure you are familiar with our Cargo Claims requirements/guidelines and procedures, so that you are aware of our process, and that you have all necessary documentation. Failure to do so will result in a delay in processing your claim.
Thank you for sending us your formal claim. We will review the claim, and accompanying documents, to determine the outcome.
Note that if insurance was purchased for this shipment, we may be forwarding this claim to the insurance company for their direct handling. We will keep all necessary parties informed of the claim’s status from the insurance company. All submitted claims will be processed in the order it was received. Claims are usually finalized within 30 days of receipt depending on the nature of the damages. If no insurance was purchased, Aeronet Worldwide’s contractual liability limits may be applied:
Aeronet Worldwide Liability:
Note that it is Aeronet Worldwide’s policy to receive payment, in full, for shipments before a settlement of any kind can be determined for any claims on those shipments.
Damaged Claims – Depending on Aeronet Worldwide’s liability, an inspection may be needed, but that will not be determined until all the information is received. Ensure that the integrity of the freight is maintained (including the packaging material) until that has been determined.
Shortage Claims – If you have not already reached out to your Aeronet Worldwide representative in regards to the shortage, notify them by sending an email to Claims@Aeronet.com, in order for a trace to be initiated, if necessary.