Cargo Claims Requirements & Guidelines

• In the case of visible damage, a formal written claim must be made to the forwarder within 90 days after the delivery of the shipment.
• In the case of a lost shipment, a formal written claim must be made to the forwarder within 90 days after the date of the shipment.
• Time limits for claims on international shipments are subject to standard LATE Rules and Regulations as established by the Warsaw Convention.
• All claims must be submitted in writing, with all supporting documents, within the above-specified periods, or they will be invalid under the terms of existing tariffs.
• All merchandise must be retained in the original shipping container, with all packing material available for inspection by Aeronet Worldwide, at the place of delivery for a period of 30 days after Aeronet Worldwide has received a written notice of damage.

Important: No claims for loss or damage to the shipment will be concluded until all transportation charges have been paid in full. The amount of claims may not be deducted from transportation charges.