The new Supply Chain Conference revealed the pressure on OEMs to deliver parts to dealers next day, as standard, and to consider options for even more frequency, write Marcus Williams and Christopher LudwigFor carmakers, aftermarket service parts are a lucrative part of the business, contributing significantly to OEM and dealership profits. Maintaining these sales is often down to logistics as well as accurate and intelligent inventory management. That is why most OEM strategies for original parts include a majority of parts ordering available for next day delivery at a dealer – if not sooner. At the Automotive Logistics Supply Chain conference, held in Atlanta, Georgia, major brands including Toyota, Volkswagen and Ford revealed how they were adapting their networks to meet customer demands and reduce inventory costs.
At Volkswagen Group of America, the US sales and service arm of the company covering the Volkswagen and Audi brands, service parts together with vehicle logistics represent the second largest cost element in the company, equal to more than $2 billion in annual spend, according to Anu Goel (pictured above), vice-president of parts and vehicle logistics. For service parts specifically, the division carries around $242m worth of parts inventory, dispatches 13m part lines a year (or about 50,000 per day) to seven parts distribution centres and two redistribution centres for onward delivery to around 940 dealers in the US.
For Goel, a key strategy has been in improving available inventory and meeting tighter delivery windows. Around 94% of Volkswagen Group parts ordered before the daily cut-off time are now delivered in the US the next day by 8am (based on figures from March this year) using dedicated dealer services; a few years ago, standard order times used to take between two and four days.
Today, dealers are actually getting better service on stock orders than they are emergency ones delivered by FedEx, said Goel, since emergency orders typically arrive by around 10.30am. The difference is that emergency orders have a longer cut-off time, at 5pm, compared to 1pm-3pm for stock orders.
“Our stock orders arrive in cages on dedicated dealer services, with fewer damages on average than FedEx,” he said.
Among the things that has helped Volkswagen to reduce leads times has been to simplify the number of ways a part can be ordered. What used to involve a 45-screen process is now done in five screens. The carmaker has also reduced the number of order and deadlines for dealers – at one point it had as many as 19 different times for dealers.
The carmaker has also worked to extend its delivery reach through its warehouse network. In March this year, it launched a new parts distribution centre north of Sacramento, California, which will serve the Pacific north west, including Oregon and Washington state. Of more than 90 dealers in this relatively sparsely populated region, around 80 are eligible for next day delivery.
In opening the new centre, Volkswagen Group has also moved around 40% of the inventory that it previously held at its warehouse near Los Angeles to Sacramento, where it could better serve customers in the northern California region. By freeing up this space, Volkswagen Group of America has been able to lease part of the LA warehouse to Porsche, which will now share a parts centre facility with Volkswagen and Audi in the US for the first time.
“It works well as 20% of Porsche dealers in the region sell both Audi and Porsche brands,” said Goel.
The improvement in delivery performance has also allowed Volkswagen to help encourage dealers to broaden their inventory holdings for key, fast-moving parts at dealerships, and thus allow more customers to complete repairs and service on the same days. For example, Goel said the company looks at the parts sales its dealers have on a piece level over the previous nine months and gives them incentives, such as a discount and modified terms of trade, if they keep 80% of those parts in inventory. “
The intent is that, if you are a vehicle owner and you come in to the dealership, 85% of the time or more, the dealer will have the parts to fix your car the same day,” said. “If they don’t then they order it overnight and get it by 8am and [the customer] is out by noon the next day. That is the strategy in a nutshell.”
By Automotive Logistics